If your product is in need of repair or recertification, X-Rite offers repair and recertification services for products that are under warranty, covered by a service contract or through a time and material charge.
Complete these 2 steps to obtain your RMA quickly.
- Have your appropriate payment method ready
- Complete the online RMA form
Complete the online RMA form
A Return Material Authorization (RMA) is required from X-Rite in order for you to return a unit for repair, replacement or recertification. X-Rite will provide you with a RMA number and shipping instructions. The RMA number must be prominently displayed on the shipping container and referenced on all correspondence pertaining to the returned product.
Submit a RMA order by region:
Online Service Request (RMA) - USA & Canada
Online Service Request (RMA) - All other locations
Obtain status on RMA
If you have questions regarding an open RMA or need more information regarding pricing or shipping, please contact X-Rite customer service.
We welcome you to either phone or email us. We make our best effort to respond to your email within 24 hours. To expedite your RMA request please provide your RMA number.
Americas
Phone: 800-248-9748
Email: supporttech@xrite.com
Europe / Africa / Middle East
Phone: +800 700 300 01
Email: emeasupport@xrite.com
China
Phone: 021 644 81155
Email: ShanghaiServiceGroup@xrite.com
Hong Kong / SE Asia / India / Pakistan / Sri Lanka
Phone: +852 25686283
Email: serviceasia@xrite.com
Japan
Phone: +813 6825 1641