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Request Return Materials Authorization (RMA)
Please complete the form. Sales Administration will contact you to provide the RMA and obtain payment information. Sales Administration hours in Europe are 08.00 – 17:00 ((UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna) Monday-Friday.
RMA Process
Company Name
Contact Name
Product Name (Model #)
Serial Number
Your internal PO number or,
(contact name if PO not required)
Repair Type
Repair
Recertification
Problem
Loaner Required?
Yes
No
Bill to Address
Bill to City
Bill to State
Bill to Zip
Bill to Country
Select Country
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua
Argentina
Armenia
Aruba
Ascension Island
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Barbuda
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde Islands
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos-Keeling Islands
Colombia
Comoros
Congo
Congo, Democratic Republi
Cook Islands
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Diego Garcia
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Faeroe Islands
Falkland Islands
Fiji Islands
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati Republic
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxemburg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte Island
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
Nevis
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Principe
Puerto Rico
Qatar
Reunion Island
Romania
Rota Island
Russia
Rwanda
Saint Lucia
Saipan Islands
San Marino
Sao Tome
Saudi Arabia
Senegal Republic
Serbia (Republic of)
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Korea
Spain
Sri Lanka
St. Helena
St. Kitts
St. Pierre and Miquelon
St. Vincent
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Tinian Island
Togo
Tokelau
Tonga
Trinidad and Tabago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican city
Venezuela
Vietnam
Virgin Islands
Wake Island
Wallis & Futuna Islands
Western Samoa
Yemen
Yugoslavia
Zambia
Zimbabwe
Bill to Phone
Bill to Fax
Bill to E-Mail
Bill to VAT Number
Same shipping and billing addresses?
Yes
No
Temporary Export Procedure Opened with customs in your country?
Yes
No
?
If you open a Temporary Export Procedure with your customs, you must advise us of this here, as we must return the goods to you via the same method / carrier, to enable you to complete / close this procedure upon return of the goods to you to avoid problems with your customs
Declared Value
?
You must declare your value for customs purposes here – the value you declare will depend on your company’s internal policy. The figure of EUR 300 is a suggestion only
Your Nominated Courier Company
+ Account Number, if return
via X-Rite/UPS HUB not preferred
?
If you do not name courier company, but prefer to let X-Rite arrange the return transport on your behalf, and at your cost, then we will return all shipments to the European Union (EU) via our “UPS HUB” system. This service includes an “EU customs clearance” whereby X-Rite arranges for the goods to be cleared through customs into the EU (in Germany) in our name – meaning that you do not have to do anything at all, and the goods are simply delivered to your named address in the EU.
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