+Error Encountered while Calculating the ProfileProfiling a monitor and getting a message "+Error Encountered while Calculating the Profile".
This can happen if anything has blocked the ColorMunki optics from having a clear view of your monitor display.
- Make sure that the instrument is positioned properly on the screen
- Make sure that the shutter on the monitor holder bag is open
- Make sure that the computer curser is not positioned behind the ColorMunki instrument
Many times users may get this message and it appears that all the steps above are correct. One thing that you may want to do is open the shutter and have the ColorMunki device in position to read the measurements on the display. If the instrument is positioned correctly at that point you should be able to look into the optics on the device when it is turned over. From this view it will appear almost as if you can see the small bulb that is built into the optics. If you have the shutter open and you see any type of writing the instrument is not allowing the optics to reach the shutter correctly and the pouch will need to be adjusted.
We hope this tool has helped you resolve any issues that you may have been experiencing. We would like to ask that you to take a few seconds to let us know how this tool worked. Your input will help us craft better tools in the future. Please follow the link below to our survey.
Troubleshooter Survey: Click Here
To return to the beginning of the troubleshooter: Click Here