EZcolor, MonacoProfiler, or Pulse ColorElite may encounter an InstallShield error on certain configurations of the Windows operating system. We believe the problem stems from corrupted InstallShield files that remain from a prior software install.  Please follow the instructions below to correct this problem

• Exit the installer and close other applications.

• Open the Windows Explorer and navigate to C:|Program Files\Common Files\InstallShield\Professional\RunTime\

• Within the "RunTime" folder, your will find several other folders "09", "10", "11", "0701", etc.

• Delete each of these embedded folders.

• You may now attempt to rerun the your installation.

If the above steps do not resolve the issue we suggest that you RENAME (not delete) the entire "C:|Program Files\Common Files\InstallShield\" folder and try again.  You may rename the folder to anything you like but we would suggest something similar to"InstallShield_Old". Then, attempt to run your installer again.