Q: I entered my registration data online but the system (either) [a] failed to provide me with a program code for my dongle (or) [b] provided a code but it is not valid!

A: It is essential that the data you provide be accurate.  All dongle programming is stored in a database and it demands precise data.  [a] A typo could easily be the cause.  [b] Note also that the clock on your computer must be accurate!  If your date and time are not set, the dongle programming code will not be validated.